qq44 Privacy Policy — How We Protect Your Personal Data

1. About This Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by qq44 ("we", "us", "our") in connection with the operation of the qq44 platform accessible at https://qq44.io, including all associated sub-pages, games, sportsbook services, promotional features, and customer support channels.

qq44 is committed to protecting the privacy and personal data of all players, particularly those based in Bangladesh. This Policy is written in plain, accessible English and sets out in clear terms how we handle your data, why we collect it, who we may share it with, and what rights you have over it at any point in your relationship with us.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, which together govern your use of the qq44 platform.

2. Data We Collect

qq44 collects personal data through several channels — directly from you when you register and use the platform, automatically through technical systems as you browse, and in some cases from third-party verification and payment partners. The categories of data we collect are described below.

2.1 Registration Data

When you create a qq44 account, we collect the information you provide during the registration process, which includes:

• Full legal name
• Date of birth (to confirm the 21+ age requirement)
• Mobile phone number (used as your primary account identifier)
• Username and encrypted password
• City of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and process withdrawal requests, we may collect:

• National ID Card (NID) number and scanned copy
• Passport or driving licence details
• Selfie or live photograph for facial verification purposes
• Proof of address documentation

2.3 Transaction Data

Every financial interaction with qq44 generates transaction records, including deposit amounts, withdrawal requests, betting history, bonus usage, and account balance changes. These records are maintained for financial audit, fraud prevention, and regulatory compliance purposes.

2.4 Technical & Device Data

Our platform automatically collects certain technical data when you access the site, including your IP address, device type, operating system, browser version, screen resolution, session duration, pages visited, and general geographic location derived from IP. This data helps us optimise platform performance and detect suspicious activity.

2.5 Communications Data

When you contact qq44 through live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and any resolution notes. This data is used to improve our customer support quality and to maintain an accurate account history.

2.6 Behavioural & Gameplay Data

We collect data on your in-platform behaviour, including game choices, bet sizes, session frequency, and interaction with promotional offers. This data supports responsible gaming monitoring, personalisation of content, and detection of patterns associated with problem gambling or fraudulent activity.

3. How We Use Your Data

qq44 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register, authenticate, and maintain your qq44 account securely.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity verification: To confirm your age, identity, and payment method ownership as required by our KYC process.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, and unauthorised account access.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling and to apply self-exclusion, deposit limits, and cooling-off periods where requested or required.
• Platform personalisation: To tailor game recommendations, promotional offers, and content to your preferences and betting history.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) frameworks.
• Marketing communications: To send you relevant offers and promotions where you have provided explicit opt-in consent.
• Customer support: To respond to your enquiries, complaints, and feedback in a timely and informed manner.
• Platform improvement: To analyse aggregate usage patterns and improve the functionality, security, and user experience of the qq44 platform.

4. Legal Basis for Processing

qq44 processes personal data on the following legal bases, consistent with internationally recognised data protection principles:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract (the Terms & Conditions you accept at registration)
Payment processing and withdrawals	Performance of a contract
Identity verification (KYC)	Legal obligation and legitimate interest
Fraud prevention and AML monitoring	Legal obligation and legitimate interest
Responsible gaming monitoring	Legal obligation and legitimate interest
Marketing communications	Explicit consent (opt-in only)
Platform analytics and improvement	Legitimate interest

Where we rely on legitimate interest as the basis for processing, we have conducted an internal balancing assessment to confirm that our interests do not override your fundamental privacy rights.

5. Data Sharing

5.1 Authorised Third-Party Service Providers

qq44 shares personal data with a limited number of trusted third-party service providers who assist in the operation of the platform. These partners are contractually bound to process data only on our instructions and in accordance with strict confidentiality and security standards. Categories of authorised processors include:

• Payment gateway and MFS integration partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Identity verification and KYC service providers
• Third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe)
• Cloud infrastructure and server hosting providers
• Customer support platform providers
• Fraud detection and AML screening services

5.2 Legal and Regulatory Disclosures

qq44 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so, where disclosure is necessary to prevent serious harm or criminal activity, or where we receive a valid legal process request. We will notify you of any such disclosure where legally permitted to do so.

5.3 No Sale of Personal Data

6. Payment Data & MFS Security

qq44 takes the security of financial data with the utmost seriousness. When you make a deposit or withdrawal via a Mobile Financial Service (MFS) such as bKash, Nagad, Rocket, or Upay, the following data handling practices apply:

• Your MFS account PIN or password is never transmitted to or stored on qq44 servers at any point in the transaction process.
• Payment transactions are routed through secure, encrypted payment gateway integrations. Only a transaction reference token is stored by qq44 to reconcile your account balance.
• Your registered MFS mobile number is stored in hashed format in our payment records to verify withdrawal eligibility — it is not stored in plaintext.
• Card payment data (Visa, Mastercard) is handled entirely by PCI-DSS compliant payment processors. qq44 does not retain full card numbers on its own systems.

In accordance with our withdrawal policy, funds will only be returned to the same MFS account used for the most recent qualifying deposit. This same-source rule serves as an additional layer of fraud protection for our players.

7. Cookies & Tracking Technologies

qq44 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use are outlined below:

7.1 Essential Cookies

These cookies are strictly necessary for the platform to function and cannot be disabled. They include session authentication tokens, load-balancing identifiers, and security cookies that prevent cross-site request forgery (CSRF). No personal gameplay data is transmitted through essential cookies.

7.2 Analytics Cookies

We use first-party analytics cookies to understand how players navigate the qq44 platform — which pages are visited most, how long sessions last, and where users encounter errors. This data is aggregated and anonymised and does not identify individual players.

7.3 Functional Cookies

Functional cookies remember your preferences, such as your preferred language setting, display mode, and recently viewed games. They improve your experience on return visits but are not essential to core platform functionality.

7.4 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the qq44 platform. Essential cookies cannot be disabled as they are required for secure account access.

8. Data Security

qq44 implements a multi-layered security architecture to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and qq44 servers.
• AES-256 encryption for sensitive data stored at rest in our database systems, including identity documents and payment references.
• Role-based access controls (RBAC) ensuring that qq44 staff can only access player data that is strictly necessary for their operational role.
• Regular independent security audits and penetration testing to identify and remediate vulnerabilities.
• Intrusion detection systems (IDS) and real-time monitoring of our infrastructure for anomalous activity.
• Two-factor authentication (2FA) available to all players as an optional additional layer of account security.

In the event of a data security incident that affects your personal data and poses a risk to your rights and freedoms, qq44 will notify you without undue delay once the breach has been assessed and contained.

9. Data Retention

qq44 retains personal data only for as long as is necessary for the purpose for which it was originally collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

Data Category	Retention Period
Account registration data	Duration of account + 24 months post-closure
KYC / identity verification documents	Duration of account + 5 years (AML compliance)
Transaction and financial records	7 years from transaction date
Customer support communications	3 years from last interaction
Gameplay and behavioural logs	24 months on a rolling basis
Marketing consent records	Until consent is withdrawn + 12 months
Technical / device logs	90 days on a rolling basis

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

10. Your Rights

As a player on the qq44 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request. We will respond within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you in a readable format.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account profile.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to Data Portability: You may request a structured, machine-readable export of your personal data for the purposes of transferring it to another service provider.
• Right to Restrict Processing: You may request that we limit processing of your data in specific circumstances, for example while a rectification request is under review.
• Right to Object: You may object to processing based on legitimate interest, including for direct marketing purposes. Marketing opt-out requests are actioned within 48 hours.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11. Children's Privacy

The qq44 platform is strictly for adults aged 21 years and over. We do not knowingly collect or process personal data relating to individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, delete the associated personal data, and where applicable return the deposited funds to the source payment method following investigation.

If you believe a minor may have registered on the qq44 platform, please contact us immediately at [email protected]. Reports of under-age accounts are treated as urgent priority and investigated within 24 hours.

12. International Data Transfers

qq44 is designed primarily for players located in Bangladesh. In the course of operating the platform, personal data may be transferred to or processed in jurisdictions outside Bangladesh, for example where our cloud infrastructure providers or game partners maintain data centres. In all such cases, qq44 ensures that appropriate data transfer safeguards are in place, including contractual clauses that impose data protection obligations equivalent to those described in this Policy.

qq44 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards. Players who have concerns about international data transfers may raise these through the contact details in Section 14.

13. Changes to This Privacy Policy

qq44 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, display a notice on the qq44 platform homepage for a reasonable period.

We encourage you to review this Policy periodically. Your continued use of the qq44 platform following the publication of an updated Policy constitutes your acknowledgement of the revised terms. If you object to any changes, you should close your account and cease using the platform.

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way qq44 handles your personal data, please contact our data support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Request – [Your Username]"
• Response time: Within 30 days of receipt, in accordance with standard data subject request timelines
• Language: English
• Operating hours: Bangladesh Standard Time (BST, UTC+6), Monday to Sunday

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection or consumer rights authority in your jurisdiction. qq44 will cooperate fully with any such authority in the resolution of a complaint.